Terms of Service

1. Acceptance of Terms

Welcome to the Tereni platform. By accessing and using our service, you agree to comply with these Terms of Service ("Terms"). If you disagree with any part of these terms, please do not use our platform.

These Terms constitute a legally binding agreement between you (the Partner) and Društvo sa ograničenom odgovornošću "PELICANOS" Podgorica (Pelicanos d.o.o.), Pera Ćetkovića 95, 81000 Podgorica, Montenegro, Registration No. 5-1347780/001, Tax ID (PIB) 03799921, the owner and operator of the Tereni platform.

2. Definitions

• "Service" - The Tereni platform for sports facility management
• "Partner" - Owner or operator of a sports facility using our platform
• "User" - A person who books sports courts through our platform
• "Content" - All information, data, text, images related to your facility

3. Partnership Terms

3.1 Registration

• You must be of legal age and have the legal capacity to enter into contracts
• Information you provide must be accurate and up to date
• You are responsible for maintaining the security of your account
• One account per legal/natural person

3.2 Partner Obligations

• Providing accurate information about your facility and services
• Updating court availability in real time
• Honoring bookings made through the platform
• Maintaining quality of service and facility standards
• Compliance with all applicable laws and regulations

3.3 Acceptable Use

• Use of the platform for illegal activities is prohibited
• You may not infringe intellectual property rights
• System abuse or attempts at unauthorized access are prohibited
• Respect for other users and partners

4. Financial Terms

4.1 Commission

Pelicanos d.o.o. charges a commission on bookings made through the platform and a subscription fee for the use of Tereni Biznis. The commission rate and the subscription fee are set out in the partnership agreement. Pelicanos d.o.o. issues invoices in accordance with Montenegrin law, with VAT where applicable.

4.2 Payments

• Pelicanos d.o.o. invoices the subscription and commission to the Partner according to the agreed schedule; invoices are paid by bank transfer to the account of Pelicanos d.o.o. stated on the invoice
• Partners are responsible for their own tax obligations, including VAT and fiscalisation of their sales to Users
• Users pay for bookings directly to the Partner on site, and the Partner issues a fiscal receipt to the User
• Online payment of bookings in the app is currently not available. If it is introduced, Pelicanos d.o.o. will collect User payments solely in the name and on behalf of the Partner, as its commercial agent, and transfer them to the Partner less the agreed commission, under a separate agreement

4.3 Cancellation and Refunds

Cancellation and refund policies are defined by the partner for their facility, in accordance with the platform's minimum standards.

5. Cancellation Rules and Partner Protection

In order to protect partners from irresponsible users, the application has the following rules for cancelling appointments or not showing up for a scheduled appointment. The same rules are published to Users in the Tereni Online Terms of Use (tereni.online/terms-of-service), which Users accept before booking.

5.1 New Users (Lowest Trust Level)

• Cancellation of up to 3 bookings in the last 30 days is allowed
• Violation of this rule results in a temporary suspension of the ability to book appointments

5.2 Regular Users (Higher Trust Level)

• Cancellation of up to 5 bookings in the last 30 days is allowed
• Violation of this rule results in a temporary suspension of the ability to book appointments

5.3 VIP Users (Highest Trust Level)

• Cancellation of up to 10 bookings in the last 30 days is allowed

5.4 Advancement to a Higher Trust Level

The system automatically tracks user behavior and rewards responsible platform usage with advancement to a higher trust level.

• A new user advances to Regular User after 3 completed bookings in the last 30 days
• A completed booking is considered one that has not been cancelled and whose time slot has passed

5.5 Yellow and Red Penalty Cards

Each complex can set its own rules for late cancellations and no-shows. The rules that apply to a booking are those in force when the booking was made, and they are shown before the booking is confirmed.

• A red penalty card is given for cancelling immediately before the start of the booking, within a time interval set by the complex, or for not showing up for a booking
• A yellow penalty card is given for cancelling within a longer time interval before the start of the booking, set by the complex
• Each penalty card carries a penalty set by the complex as a percentage of the booking price.
• A booking can be cancelled without a penalty card within 10 minutes of making it, and while it is awaiting approval by the complex. A booking cannot be cancelled after it has started
• The User settles the penalty directly with the complex, whose administrator then marks the penalty card as resolved in Tereni Biznis
• The complex sets the time intervals for yellow and red penalty cards and the penalty percentage for each card; the yellow interval must be longer than the red one, and the yellow percentage cannot exceed the red percentage
• A user with an unresolved red penalty card, or two unresolved yellow penalty cards, cannot book online at that complex until the penalty cards are resolved
• Unresolved penalty cards equal to two red or four yellow penalty cards, from at least two complexes, block all online booking on the platform until they are resolved

6. Intellectual Property

6.1 Platform

All intellectual property rights to the Tereni platform, including code, design, logo, and features, are owned by the company "Pelicanos d.o.o." from Podgorica, Montenegro.

6.2 Partner Content

You retain ownership of content you post, but grant us a license to use it for the purpose of providing the service.

7. Liability and Warranties

7.1 Limitation of Liability

The Tereni platform is provided "as is". To the extent permitted by law, Pelicanos d.o.o. does not guarantee uninterrupted operation of the platform and is not liable for indirect damage or lost profit. This limitation does not apply to damage caused intentionally or through gross negligence.

7.2 Partner Liability

• Partners are responsible for the safety and quality of their facilities
• Insurance of facilities and activities is the obligation of the partner
• Partners are responsible for all incidents at their facilities

8. Termination of Service

8.1 Termination by Partner

You may terminate the partnership at any time with 30 days written notice.

8.2 Termination by Platform

We reserve the right to terminate partnerships in the event of violations of terms of service or failure to fulfill obligations.

9. Dispute Resolution

Disputes are resolved amicably through negotiation. In the event of failure to reach an agreement, the law of Montenegro applies and the competent courts are in Podgorica.

10. Amendments to Terms

We reserve the right to amend these terms. We will notify you of significant changes at least 30 days in advance via email or platform announcement.

Continued use of the service after changes constitutes acceptance of the new terms.

11. Final Provisions

• These Terms, together with the partnership agreement signed with the Partner, constitute the entire agreement between the parties; in case of conflict, the partnership agreement prevails
• If any part of the terms is deemed invalid, the remaining parts remain in effect
• The terms are in effect from the date of the last amendment

12. Contact Information